SOfTwex

Support

Fluid PDF FAQ


General FAQ

1.1 Where is the full document describing Fluid PDF?
The documentation is found in the download section. Click here to go there.

1.2 What is Electronic Signature Capture and why should I care?
Electronic signature capture is a technology for signing electronic document files with a handwritten signature. The use of this technology allows for the complete elimination of the mailing, storage, filing, copying, and retrieval of paper documents. This will save your business time and money. In companies and organizations which process a lot of signed paper contracts and forms, digital signature capture will save literally millions of dollars per year in overhead costs. The savings in an Insurance company with 1000 field agents can be on the order of $25 million dollars per year compared with the cost of using paper documents. The return on investment in your Topaz tablets is in the thousands of percent return. Payback on the investment is measured in days.

1.3 How can I get application and technical support?
For application and technical support, please refer here for the support page.

1.4 How can I pay for the software?
You can either pay direct at our Digital River share it credit card payment gateway or you can send us an email on other mode of payment like interbank transfer.

1.5 How is the software delivered?
Fluid PDF will be delivered in email electronic form only.

1.6 Where can we buy Topaz Signature Pads?
You can approach our distributor partner Isage Communications Pte Ltd for assistance.

Technical FAQ

2.1 How can I scroll and view PDF document?
You can click the hand icon to perform scroll and pan accordingly.

2.2 What device is used for fingerprint?
Currently, Fluid PDF supports the use of finger print via Topaz integrated fingerprint optical model IDLite LCD 1x5 TF-LBK463-HSB or IDLite 1x5 TF-S463-HSB or IDGem LCD 1x5 TF-LBK464-HSB. We are planning to support more fingerprint device in the future.

2.3 What is the sequence of installation if I want to use Topaz Signature and Fingerprint?
First install Fluid PDF. Then you can install the Topaz SigPlus. If you want to support fingerprint. Install the

2.4 Does Fluid PDF supports 64bit?
Yes. Fluid PDF is compiled to x86 which can run in both 32bit and 64bit window environments.

2.5 If I encounter MSI Error 2869, what should I do?

This error can occur when the UAC (User Access Control) feature of Windows Vista/7 is enabled. If you are defined as administrator on Vista, you are only temporary granted administrator privileges when running programs. Therefore, MSI Custom Actions that interact with the system and require administrative privileges, such as the Fluid PDF, will fail to run because MSI Custom Actions will impersonate by default.

  • Temporarily disable the UAC. Then install the application. After Fluid PDF has been installed, re-enable the UAC.

License FAQ

3.1 How is Fluid PDF licensed?
Fluid PDF is licensed based on installation desktops. This includes virtual machines operating system.

3.2 What is Fluid PDF annual software maintenance?
Fluid PDF first purchase comes with ONE year of software maintenance. The maintenance includes technical support on Fluid PDF via email, phone and fax from Asprit. It also includes free upgrades of version during valid maintenance year. The maintenance is annual renewable.

3.3 What happens if my maintenance has already expired and I want the new version?
You have to purchase an upgrade which comes with one year software maintenance from the purchase date of upgrade.

3.4 What if I want to purchase bulk license?
Please approach us for sales enquiry.

 

Fluid Fax Server FAQ


 

Fluid SMS Gateway FAQ
General FAQ

1.1 Where is the full document describing Fluid SMS Gateway?
The documentation is found in the download section. Click here to go there.

1.2 What is a SMS Gateway?
A SMS Gateway is a message router that consolidates message in the form of email, web, database etc and send them as SMS. It works vice versa during SMS receiving. Fluid SMS Gateway is purely a software component that works in conjunction with a SMS Modem. It works in both PC and server Windows environment.

1.3 How can I get application and technical support?
For application and technical support, please refer here for the support page.

1.4 How can I pay for the software?
You can either pay direct at our Digital River share it credit card payment gateway or you can send us an email on other mode of payment like interbank transfer.

1.5 How is the software delivered?
Fluid SMS Gateway will be delivered in email electronic form only.

1.6 Where can we buy SMS Modem?
You can approach our distributor partner Isage Communications Pte Ltd for assistance.

Technical FAQ

2.1 How can Fluid SMS Gateway consolidates message?
Fluid SMS Gateway has both internal SMTP and Web server. Message can be submitted via email through SMTP protocol or via web through http protocol.

2.2 What if I need to send SMS from my contacts in an excel file?
You can purchase an addon module called Fluid Cast which can extracts excel information easily. You would just need to drop the excel file into a designed folder and Fluid Cast is able to pick up the information and direct them to the Fluid SMS Gateway.

2.3 What are the supported brands of SMS Modem?
Please click here for all the supported models.

2.4 Does Fluid SMS Gateway supports 64bit?
Yes. Fluid SMS Gateway is compiled to x86 which can run in both 32bit and 64bit window environments.

2.5 Can Fluid SMS Gateway send SMS without Modem?
Yes. You can link the Fluid SMS Gateway to our internet Cloud SMS service known as Fluid iSMS. This service is on subscription mode and needs to be prepaid. For more information, please refer http://sms.asprit.com.

License FAQ

3.1 How is Fluid SMS Gateway licensed?
Fluid SMS Gateway is licensed based on number of users and number of lines. The users refer to the number of emails you can enter into the user list.

3.2 What is Fluid SMS Gateway annual software maintenance?
Fluid SMS Gateway first purchase comes with ONE year of software maintenance. The maintenance includes technical support on Fluid SMS Gateway via email, phone and fax from Asprit. It also includes free upgrades of version during valid maintenance year. The maintenance is annual renewable.

3.3 What happens if my maintenance has already expired and I want the new version?
You have to purchase an upgrade which comes with one year software maintenance from the purchase date of upgrade.

3.4 What if I want to purchase bulk license?
Please approach us for sales enquiry.

 

Fluid Cast FAQ